Frequently Asked Question

Yes. Please show your ID to the delivery agent/pick up station. It can be your Student ID Card, Voters Card, Driver’s License, Work ID or your Passport.
Yes. Please ensure your representative has a signed copy of your ID.
No. You cannot reject as the items are highly perishable and delivery is within 5mins to 1hour depending on your location. You cannot reject food items.
You can only reject and will be refunded 100% plus shipping fee if you purchase items like books and other items that is not perishable however, the items must be in its perfect shape.
You cannot cancel order that has life less than 24hours.
Yes. We are committed to offering our customers only 100% genuine and original products. We also take actions to ensure that any seller found to be selling non-genuine products is immediately delisted from eLearnChat. Please contact us here if you think a product listed on our website does not meet these standards.
Payment will be made through Credit/Debit Cards.
We ensure 99.9% security of your information and your data is safe for the following reasons: i. None of your Credit/Debit Card’s information is stored on our server. ii. We receive payment through a well secure payment gateway: Remita. Remita is a very strong payment gateway used by almost all government agencies as well as educational agency. An example of Educational Institution using Remita is JAMB. Click here to read more about Remita. iii. Since we aim to provide our services to students, we have registered with the school students affairs hence you can report both to us and to Olabisi Onabanjo University Student Affairs if there is any fraudulent issue.
You may receive items in your order separately because they are sold by different sellers and we ship as quickly as items become available.
Yes, you do need an existing account to shop with us.
There are no hidden costs or charges when you order from eLearnChat. All costs are 100% visible at the end of the checkout process.
The major reason eLearnChat decides to use an external payment gateway is Card Fraud Prevention. Fraud detection and prevention are important to us so we give the responsibility to expert institution in that field (Remita). Click here for more information about Remita.
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA" and Mastercard SecurePoDe" services. 3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.
During your application to become a Freelance Instructor, you bank account details in which we will pay your commission into will be collected from you.
You are entitled to 60% commission and it will be remitted into your account on a weekly basis.
Yes, eLearnChat is registered with Olabisi Onabanjo University with the full information of everyone working with the firm. You can hence report to the Student Affairs of the institution where necessary actions will be immediately taken.

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